Shipping Policy

Thank you for shopping at Ramo Scientific Medical Equipment Trading CO.L.L.C.. The following terms and conditions constitute our shipping policy, aligned with UAE e-commerce regulations. If you have any questions, please contact us at info@ramotrading.com.

 

Order Processing Time

  • All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or public holidays.
  • In cases of high order volumes, shipments may be delayed. We will notify you via email if there is a significant delay in the shipment of your order.
  • Certain items are manufactured to order; therefore, shipment and delivery may take longer than initially estimated.
  • Some items may be on backorder or experience delays due to supply chain issues. In such cases, shipment may take longer than expected, and Ramo Scientific is not responsible for any resulting delays.

 

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout, based on the weight of the items and the shipping destination.
  • We partner with reputable courier services to ensure safe and timely delivery, including:
    • Emirates Post
    • Aramex
    • DHL
    • FedEx
    • UPS
    • TNT Express
  • Delivery delays can occasionally occur due to customs clearance, weather conditions, or carrier-related issues.

 

Shipment Confirmation and Order Tracking

  • Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s) and a link to track your shipment.

 

International Shipping

  • We ship worldwide, but international orders may be subject to import duties and taxes, which are levied once a shipment reaches your country.
  • As the customer, you are responsible for paying these fees. We recommend checking with your local customs office before placing an order, as these charges can vary.

 

Returns and Exchanges

  • We want you to be completely satisfied with your purchase. Please review our Returns & Exchanges Policy for detailed information about return eligibility, processes, and shipping costs.

 

Contact Us

If you have any questions regarding our shipping policy, please contact us at:

Email: info@ramotrading.com
Telephone: +971-58-600-0926
Address: Ramo Scientific Medical Equipment Trading CO.L.L.C.
201 0 MASHREQ, 0 - SOUK ALKABEER BUR DUBAI, Dubai, UAE