Incorporation by Reference; Entire Agreement

These Terms incorporate by reference our Return, Refund & Exchange Policy and Shipping Policy, and any other policies or notices posted on the Services (collectively, the “Policies”). These Terms and the Policies constitute the entire agreement between you and Ramo Trading regarding the Services and supersede all prior or contemporaneous communications. In the event of a conflict between these Terms and any Policy, these Terms shall control unless expressly stated otherwise.

Platform Provider

The Services are hosted by Shopify Inc. (“Shopify”), which provides the e-commerce platform enabling us to sell products and services. Shopify is not a party to any transaction between you and Ramo Trading.

Role of Ramo Trading; No Manufacturer Status

You acknowledge and agree that Ramo Trading acts as a distributor/reseller of third-party products and, unless expressly stated in writing by Ramo Trading, is not the manufacturer of products sold through the Services. Product descriptions, specifications, technical data, warnings, and safety instructions may be provided by manufacturers and reproduced for convenience only. You are solely responsible for verifying product specifications, compatibility, and suitability for your intended purpose prior to purchase and use.

Eligibility; Professional/Commercial Use; No Professional Advice

4.1 Specialized Goods. The Services offer scientific, laboratory, industrial, medical, and dental equipment and related items, generally intended for professional and/or commercial use and not consumer household use unless expressly labeled otherwise.

4.2 Authority; Qualifications. By placing an order, you represent and warrant that you are (i) a licensed professional and/or (ii) an authorized representative of a business or institutional entity qualified and permitted to purchase, possess, and operate such products, including any required licenses, permits, or authorizations.

4.3 No Professional Advice. No information provided by Ramo Trading—via the Services, email, telephone, or otherwise—constitutes medical, clinical, legal, engineering, regulatory, or professional advice. You acknowledge that you rely on any such information at your sole risk.

4.4 Non-Waivable Rights. Nothing in these Terms limits any rights or remedies that cannot be waived under applicable law.

Regulatory Compliance; Export Controls; Sanctions

5.1 Compliance Responsibility. You are solely responsible for ensuring that the purchase, import/export, possession, installation, operation, use, maintenance, and disposal of any product complies with all applicable local, state, federal, and international laws and regulations, including licensing and regulatory requirements.

5.2 Export Controls and Sanctions. Products may be subject to U.S. export control laws and economic sanctions. You agree not to export, re-export, transfer, or sell products to restricted destinations or prohibited parties (including “Specially Designated Nationals”) without required governmental authorization.

Acceptable Use

You agree not to: (i) use the Services for any unlawful, fraudulent, or abusive purpose; (ii) scrape, crawl, harvest, data-mine, or access the Services via automated means without our prior written consent; (iii) attempt to gain unauthorized access to any systems or networks; (iv) transmit malware or other harmful code; or (v) interfere with the operation, security, or integrity of the Services. We may suspend or terminate access in our sole discretion for any violation.

Orders; Pricing; Errors; Right to Refuse; Cancellation

All prices, product availability, and product information are subject to change without notice. We reserve the right, in our sole discretion, to correct errors or inaccuracies, and to refuse, cancel, or limit any order at any time, including without limitation due to: (i) pricing or listing errors; (ii) suspected fraud or unauthorized transactions; (iii) suspected gray-market resale or policy abuse; (iv) shipping, compliance, export/import, destination, or carrier restrictions; (v) inventory unavailability or discontinuation; or (vi) inability to obtain payment authorization. If we cancel an order after payment has been processed, we will refund the amount actually paid to the original payment method.

Payment; Taxes; Customs; Chargebacks

You authorize us (and our payment processors) to charge your payment method for your order. You are responsible for applicable taxes and, for international shipments, all duties, VAT, brokerage fees, and customs clearance charges unless expressly stated otherwise. If you initiate a chargeback without first contacting us to attempt resolution, we may restrict future purchases and/or suspend your account to the extent permitted by law.

Shipping; Risk of Loss; International Shipments

Shipping terms and delivery matters are governed by our Shipping Policy.

9.1 Shipment Contract; Risk of Loss. Unless otherwise required by applicable law, shipments are made pursuant to a shipment contract, and title and risk of loss pass to you upon tender of the products to the carrier.

9.2 International Orders; Importer of Record. For international orders, you are the Importer of Record and responsible for compliance with import requirements and payment of duties, taxes, and fees. We are not responsible for customs delays, holds, seizures, rejections, or related consequences.

Returns; Refunds; Exchanges

All returns, refunds, exchanges, restocking fees, and eligibility requirements are governed exclusively by our Return, Refund & Exchange Policy.

Disclaimer of Warranties

We do not warrant that product descriptions, specifications, or other content are accurate, complete, reliable, or error-free. Any manufacturer warranty is provided solely by the manufacturer (if any), and you must look solely to the manufacturer for warranty claims.

Ramo Trading makes no representations or warranties regarding clinical efficacy, safety, regulatory approval status in your jurisdiction, or medical/clinical outcomes of any product, and the buyer assumes all risk for the clinical, technical, or operational application of products purchased, to the maximum extent permitted by law.

No statement, guidance, or recommendation by Ramo Trading modifies manufacturer instructions or creates any warranty.

Limitation of Liability

Some jurisdictions do not allow certain limitations; in such jurisdictions, the foregoing limitations apply to the maximum extent permitted by law.

Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Ramo Trading & Consulting Inc. and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, causes of action, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your breach of these Terms or any Policies; (ii) your misuse, improper use, or unauthorized use of any products; (iii) your violation of any law or regulation (including import/export requirements); or (iv) your infringement or violation of any third-party rights.

Dispute Resolution; Informal Process; Binding Arbitration; Class Action Waiver

14.1 Informal Resolution. Before initiating arbitration, you agree to send a written Notice of Dispute to info@ramotrading.com including: (i) your name; (ii) order number (if applicable); (iii) a description of the dispute; and (iv) the relief requested. The parties will attempt in good faith to resolve the dispute within thirty (30) days.

14.2 Agreement to Arbitrate. Except as provided below, any dispute, claim, or controversy arising out of or relating to the Services, these Terms, any Policies, or any products sold by Ramo Trading (a “Dispute”) shall be resolved by final and binding arbitration and not in a court of law. The Federal Arbitration Act governs this arbitration agreement.

14.3 Exceptions. Either party may bring an individual action in small claims court if the claim qualifies. Either party may seek injunctive relief in court to prevent unauthorized access, misuse of the Services, or to protect intellectual property rights.

14.4 Class Action Waiver. YOU AND RAMO TRADING AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or award relief on a class-wide or representative basis.

14.5 Public Injunctive Relief (California Carve-Out). Notwithstanding Section 14.2, either party may seek public injunctive relief in a court of competent jurisdiction to the extent such relief cannot be waived under California law.

14.6 Administrator; Venue; Procedure. Arbitration shall be administered by JAMS or the American Arbitration Association (AAA) (at the claimant’s election) under the applicable rules and shall be conducted in Orange County, California, unless the parties agree to conduct the arbitration remotely or in another location.

14.7 Opt-Out. You may opt out of this arbitration agreement within thirty (30) days of your first purchase by emailing info@ramotrading.com with subject line “Arbitration Opt-Out,” including your name and order number and a clear statement of intent to opt out.

14.8 Time Limit on Claims. To the maximum extent permitted by applicable law, any Dispute must be commenced within one (1) year after the event giving rise to the Dispute first occurs; otherwise, the Dispute is permanently barred. This limitation shall not apply where prohibited by law and shall not limit any rights or remedies that cannot be waived or limited under applicable law.

Governing Law

Except where federal law applies (including the FAA), these Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

Modifications to Terms

We may modify these Terms at any time by posting updated Terms and revising the “Last Updated” date. Your continued use of the Services after such posting constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Notices; Electronic Communications

You consent to receive communications from us electronically, and you agree that such communications satisfy any legal notice requirements.

Force Majeure

Ramo Trading shall not be liable for any delay, non-delivery, or failure to perform (in whole or in part) resulting from causes beyond its reasonable control, including, without limitation: acts of God; natural disasters; pandemics; war; terrorism; civil unrest; riots; embargoes or sanctions; acts or orders of governmental, civil, or military authorities; fire; floods; accidents; labor disputes or strikes; shortages or unavailability of transportation, carriers, fuel, energy, labor, materials, components, or inventory; port congestion; customs delays or holds; supplier or manufacturer delays; or failures of telecommunications or information systems. In any such event, Ramo Trading may suspend performance, extend delivery timelines, allocate available inventory among customers, and/or cancel affected orders, and the customer’s remedy (if any) shall be limited to a refund of amounts actually paid for undelivered products, subject to applicable law.

No Waiver

No failure or delay by Ramo Trading in exercising any right, remedy, power, or privilege under these Terms shall operate as, or be construed as, a waiver thereof. Any waiver must be in a written instrument signed by an authorized representative of Ramo Trading, and any such waiver shall be effective only to the extent expressly set forth in that written instrument.

Contact Information

Ramo Trading & Consulting Inc. (d/b/a Ramo Trading)
8 Fair Valley, Coto de Caza, CA 92679, USA
Email: info@ramotrading.com
Phone: +1 (833) 669-0944

If you have questions about these Terms, please contact us and include your order number (if applicable).