Ramo Trading Return, Refund & Exchange Policy

Thank you for shopping at Ramo Trading. We want you to be satisfied with your purchase. Please review our return, refund, and exchange policy carefully.

1. Cancellations

  • Orders cannot be canceled once shipped.

  • Undeliverable or refused shipments will be subject to a 25% restocking fee plus shipping and handling costs.

2. Pricing Errors

  • Ramo Trading reserves the right to cancel any order due to pricing errors, technical glitches, or incorrect product listings.

  • If an order is canceled for this reason, the customer will receive a full refund.

3. Returns

  • You may return eligible items within 30 days of receipt.

  • To qualify:

    • Item must be unused, in original packaging, and in the same condition received.

    • A reason for the return must be included inside the return package.

  • Customers are responsible for return shipping costs.

  • Ramo Trading is not liable for lost return shipments. Refunds will not be issued if the return is not received.

  • Non-returnable items: sale items, special/custom orders, custom-made items, downloadable software, and gift cards.

Return Address:
Ramo Trading
8 Fiar Valley
Coto de Caza, CA 92679
United States

4. Exchanges

  • You may request an exchange within 30 days of receipt.

  • Items must be in their original condition and packaging.

  • Exchanges are limited to the same item (equal replacement).

  • Customer is responsible for shipping costs for exchanged items.

Exchange Requests: Email info@ramotrading.com with your order number, reason for exchange, and contact details.

5. Refunds

  • Once your return is received, we will notify you of its status within 3–5 business days.

  • If approved, a refund will be processed to your original method of payment.

  • Initial shipping costs are non-refundable.

  • Refunds or exchanges may be denied without prior return authorization.

  • ⚠️ Please note: Refunds may take 5–10 business days (or longer depending on your bank, card issuer, or payment provider) to appear on your account.

  • For international transactions, refund posting times may vary significantly due to foreign banking systems, currency exchange, and processing delays outside of our control.

6. Contact Us

If you have questions about returns, exchanges, or refunds:
Email: info@ramotrading.com
 Phone: +1 (833) 669-0944
Address: Ramo Trading, 8 Fiar Valley, Coto de Caza, CA 92679, United States